Privacy policy

Privacy Commitment

Dencrypt A/S is committed to protect and respect your privacy. We will never disclose, sell or distribute our customer’s private information except for the limited circumstances mentioned under “Third Parties”.

Your data will not be used for targeted ads, or any other kind of profiling.

This privacy policy (together with the relevant license agreement and any other related documents) sets out the basis on which we will process and retain the personal information you voluntarily provide to us.

The type of Data we collect and process

Voice Data and Chat

All content data such as voice data and text messages is end-to-end encrypted between user devices using Dynamic Encryption technology.

Encryption keys reside only on the user device during a call and are effectively removed at call termination. Encryption keys cannot be recovered by Dencrypt A/S nor by any third party.

Chat data may be stored on the Server System but in encrypted form only.

User Meta Data

When an account for Dencrypt Communication Solutions is created, we may ask you to provide: name, title, company, department and logo. These data will be displayed in the phonebook and visible to other users within your organisation.

We may also ask your to provide an email address or phone number, which is only used for the first time registration. These data will only be visible for the administrators of the Server System.

User meta data is stored on the Dencrypt Server System operated in secure environments either at Dencrypt A/S’s trusted cloud provider or at the customer organisation itself. User meta data is only accessible by authorized and trained personnel.

Log Data

Dencrypt A/S do not collect log data from the devices.

The Server System does log relevant information required for call statistics and auditing.

Other Technical Data

Dencrypt A/S collects the device ID on the Server System in order to route encrypted calls and chat between user devices.

Third Parties

We may disclose your personal information to third parties in the following limited circumstances:

  • In the event we engage with third party service providers to help provide the product and services. Dencrypt A/S will ask such providers to comply with this privacy policy and obligations with respect to confidentiality.
  • If all or substantially all of our assets or the assets of any member of our group are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are obligated to disclose or share your personal data in order to comply with any legal obligation (including any obligation to disclose personal data to a regulatory body or law enforcement agency in circumstances where a legitimate Court Order has been obtained from a Court of competent jurisdiction (keeping in mind that we are technically unable to disclose in decrypted form any conversation or message communicated using our products )), or in order to enforce or apply the terms of the relevant license agreement and/or other agreements.
  • If disclosure is necessary to protect the rights, property, or safety of, inter alia, our business, our employees, or our customers, we may disclose for the purposes of fraud protection and credit risk reduction, as well as the prevention of hostile acts.

Marketing

If you are an existing customer, we will only contact you by electronic means with information about products and services similar to those, which were the subject of a previous sale to you.

We will not use your personal data for marketing purposes without first requesting and obtaining your permission to do so.

Notification of Change

This Privacy Policy may change from time to time and we will make the changed Privacy Policy available on www.dencrypt.dk

You agree to review the Privacy Policy regularly to be aware of any changes.

You agree that your continued use of our Services after changes become effective constitutes your acceptance of the revised Privacy Policy.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to info@dencrypt.dk